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AI · Real time · Availroom

Omnichannel platform with AI agents

Every guest message in one real-time inbox, with PMS-connected AI agents that translate, look up bookings and take action.

Role
End-to-end design and technical lead
Company
Availroom
Period
2022 — today

Hallo! Können wir später einchecken?

Sure, I've moved the cleaning to 4 pm. See you at 6!

IllustrationAI agent · translated from German · booking updated

The challenge

Property managers talk to guests from all over the world through WhatsApp, email and the OTAs, and most replies require checking or changing something in the PMS: rates, cleanings, arrival times.

What I built

  1. 01

    Designed an end-to-end real-time omnichannel platform that unifies every conversation.

  2. 02

    Integrated PMS-connected AI agents that automate operational workflows such as rates and cleanings.

  3. 03

    Instant translation and contextual replies using each booking's data.

Stack

  • Node.js
  • TypeScript
  • OpenAI API
  • WebSockets
  • MongoDB
  • AWS

Next project

PMS / Channel Manager